FAQ's
Welcome to the Flat2VR Studios Merch Store! Whether you're repping your favorite game or gearing up for a limited drop, we’ve got answers to your most common questions below.
🛒 Orders & Shipping
When will my order ship?
Most orders are processed within 2–5 business days. Some items (like limited editions or pre-orders) may take longer—check the product page for specific timelines.
How long does shipping take?
Once shipped, you'll get a tracking number. Delivery times depend on your location:
- US & Canada: 5–10 business days
- International: 10–20 business days
Do you ship internationally?
Yes! We ship worldwide 🌍 Shipping costs and times may vary based on location.
Can I track my order?
Absolutely. You’ll receive a tracking number via email once your order is on its way.
My order hasn’t arrived—what now?
Double-check the tracking link in your email. Still stuck? Contact us here and we’ll get it sorted.
👕 Product Info
What sizes are available?
Most apparel is available in sizes S–3XL (some up to 5XL). Check each item for its specific range.
Do you have a size chart?
Yes! Every product page includes a detailed size chart to help you find the perfect fit.
What are your shirts made of?
Soft, comfy, and built to last. Most shirts are a cotton/poly blend. Full details are listed on each product.
Are the items machine washable?
Yep! We recommend washing cold and inside-out to preserve the print. Avoid high heat when drying.
Are your items limited edition or restocked?
Some drops are limited—once they’re gone, they’re gone! Others may return depending on demand. Follow us on social media or join our Discord to stay in the loop.
💸 Payments
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options depending on your region.
Is my payment information secure?
Totally. Our store uses secure, encrypted payment gateways. We never store your payment details.
🔁 Returns & Exchanges
Can I return or exchange an item?
Yes! We accept returns for damaged, defective, or incorrect items within 30 days of delivery.
What do I do if I receive the wrong item or size?
Our bad! Reach out here with your order number and a photo—we’ll make it right.
Do I have to pay for return shipping?
Only if you ordered the wrong size. If we made a mistake, we’ll cover the cost.
Where do I send returns?
Impact Reality
#1192, 27251 Wesley Chapel Blvd,
Wesley Chapel
Florida 33544
USA
🎮 Game-Specific Merch
Is this official merch?
Yes! Everything here is officially created or approved by Flat2VR Studios and our developer partners.
Can I suggest a design or product idea?
Yes, and we’d love that. Drop your idea in our Discord or tag us on social media!
🚀 Limited Drops & Pre-Orders
What is a "limited drop"?
These are special edition products available for a short time or limited quantities. When they’re gone, they’re gone.
How do pre-orders work?
If you pre-order an item, we’ll reserve it for you and ship it once production is complete. Expected ship dates will be listed on the product page. Pre-order items will be clearly marked.
📬 Contact & Community
How do I get in touch with support?
Use the Contact Us page or email us at hello@impactreality.com. We’re happy to help!